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Advice

  • Citizens Advice North Somerset

    Provides independent, free, impartial and confidential advice on housing – including eviction, landlord problems and neighbour disputes. Face-to-face sessions are held in Weston-super-Mare, Nailsea, Portishead, Clevedon and Pill. Telephone advice line available.

    Address
    Badger Centre, 3-6 Wadham Street Weston-super-Mare BS23 1JY
    Contact Info
    t: 03444 111 444 (10am-2pm, Mon-Fri)

    Suitable for: Everyone

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  • Age UK Somerset

    Provides information, advice, welfare benefits and advocacy casework to older people aged 60+ across North Somerset. There is a helpline, website and drop-in events throughout North Somerset.
    Address
    Ash House, Cook Way, Bindon Road Taunton TA2 6BJ
    Contact Info
    t: 0845 643 4621 (9am-5pm, Mon-Fri) e: IandA@ageuksomerset.org.uk

    Suitable for: People aged 60+

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  • North Somerset Armed Forces Advice and Support Service

    The transition from service to civilian life can be full of questions. This Service offers support, advice and guidance in a number of key areas such as housing, benefits, education, monetary issues, health and training. A drop-in service is being established in Clevedon on Thursday mornings.
    Address
    Badger Centre, 3-6 Wadham Street Weston-super-mare BS23 1JY
    Contact Info
    t: 01275 888 875 e: armedforces@nscab.org.uk

    Suitable for: Anyone who has served in the forces and their immediate family

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  • Weston & North Somerset DIAL

    A voluntary organisation offering free, impartial and confidential information and support. It is disability-led.
    Address
    Room 5, Roselawn 28 Walliscote Grove Road Weston-super-Mare BS23 1UJ
    Contact Info
    t: 01934 419 426 e: mail@westondial.co.uk

    Suitable for: People with disabilities

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Self-help

  • Citizens Advice – Housing

    Self help from Citizens Advice (formerly Adviceguide). Housing issues will always arise and therefore you need to know your rights and responsibilities. You could also find yourself threatened with eviction if you can't cope with your mortgage payments. On these pages you can find information about how to go about renting or buying a home or just finding somewhere to live. You can also find advice on handling problems with your landlord and help to avoid losing your home.
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  • Age UK – home and care

    Guides and factsheets aimed at keeping you up-to-date with home and care information. Guides are short and easy to digest giving a comprehensive overview of a subject. Factsheets are longer, more detailed and aimed at professionals.
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  • Shelter

    Shelter is a charity that works to alleviate the distress caused by homelessness and bad housing. Give advice, information and advocacy to people in housing need. Extensive online housing information and a housing advice helpline.
    Contact Info
    t: 0808 800 4444 (8am–8pm Mon-Fri, 8am–5pm Sat & Sun)
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Support

  • Addiction Recovery Agency

    Support and information for anyone aged 18 or over who has concerns about their own drinking or that of someone else. Offer range of support including 1-1 sessions, workshops, outreach service and alcohol detoxification.
    Address
    31 Alexandra Parade Weston super Mare BS23 1QZ
    Contact Info
    t: 01934 415376 e: info@addictionrecovery.org.uk

    Suitable for: People affected by substance misuse

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  • Alliance Homes

    Alliance Homes provides housing management services and is responsible for everything to do with the payment of rent, the management of tenancies  and matters that affect the area where you live for its tenants.
    Address
    40 Martingale Way Portishead BS20 7AW
    Contact Info
    t: 03000 120 120 (8am-6pm)

    Suitable for: Alliance Homes tenants and clients only

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  • Centre for Sustainable Energy

    Offers advice and support to households that are struggling to keep their homes warm, have damp or mould,  have problems with their energy bills, or just want to be more energy efficient. We offer practical advice on how to get the best from your existing heating systems, can help you to access grants for home improvements or to clear fuel debt and support in negotiating with landlords and energy suppliers. You can e-mail or call our freephone number for advice and we are available to talk to groups or attend events. Home visits are available for those who need them.
    Address
    3 St Peter's Court Bedminster Parade Bristol BS3 4AQ
    Contact Info
    t: 0800 082 2234
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  • KeySteps

    Housing and support for homeless people in North Somerset. Offer advice, drop-ins, visits and support. Formerly known as WDGB (Woodspring Deposit Guarantee Board).
    Address
    Rooms 1/2 St John's Hall, The Boulevard Weston-super-Mare BS23 1NA
    Contact Info
    t: 01934 617617 e: office@KeySteps.org.uk

    Suitable for: Single childless people/childless couples between the age of 18-65

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  • Rethink Mental Illness

    Provides a housing-related floating support service for individuals with dementia or memory problems.
    Contact Info
    t: 0300 5000 927 (10am-2pm, Mon-Fri)

    Suitable for: People with mental health issues

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  • SSAFA Soldiers and Sailors Families Association

    Lifelong support for Forces personnel and their families.
    Address
    Eagle House 21-23 Alexandra Parade Weston-super-Mare BS23 1QX
    Contact Info
    t: 0845 241 7141 or 01934 644024 e: somerset@ssafa.org.uk

    Suitable for: Forces personnel and their families

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  • Stroke Association

    Advice, information and communication support service for people affected by strokes.
    Address
    Postal address: c/o North Somerset PCT, CASTLEWOOD 2nd Floor, Tickenham Road East, Clevedon BS21 6FW
    Contact Info
    t: 0303 3033 100 (9am-5pm, Mon-Fri) e: info@stroke.org.uk

    Suitable for: People affected by strokes

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  • Support Alliance

    The Support Alliance provides flexible and responsive support to vulnerable people with housing related support needs and is committed to empowering customers to develop the skills and confidence to live independently. Available to people who live in North Somerset, Floating Support can be provided irrespective of their landlord or tenure and is focussed on the individual and their support needs. Drop-ins are held around North Somerset. For an up-to-date list, visit this page. There are three partnerships - Support Alliance, Older Persons Support Alliance and Crossroads Alliance.
    Address
    40 Martingale Way Portishead BS20 7AW
    Contact Info
    t: 0300 123 9121 e: supportalliance@alliancehomes.org.uk

    Suitable for: Anyone who needs floating support

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  • West of England Care & Repair

    Helps homeowners over 60, and disabled homeowners of any age living in North Somerset, Bristol, BANES & South Gloucester. Support extends from completing a minor repair through to helping with benefits applications, helping you when you leave hospital, or advice on adapting your home.  
    Address
    Motex Centre Winterstoke Road Weston-super-Mare BS23 3YW
    Contact Info
    t: 0300 323 0700

    Suitable for: Homeowners over 60 & disabled homeowners of any age

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