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Advice

  • Citizens Advice North Somerset

    Provides independent, free, impartial and confidential advice on benefits and tax credits. Face-to-face sessions are held in Weston-super-Mare, Nailsea, Portishead, Clevedon and Pill. Telephone advice line available.

    Address
    Badger Centre, 3-6 Wadham Street Weston-super-Mare BS23 1JY
    Contact Info
    t: 03444 111 444 (10am-2pm, Mon-Fri)

    Suitable for: Everyone

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  • Age UK Somerset

    Independent, confidential and free welfare benefits service for older people. Support to help claim benefits and complete claim forms, including Attendance Allowance, Personal Independence Payment, Disability Living Allowance, Carers Allowance, Pension Credit, Housing & Council Tax benefit.

    Address
    Ash House, Cook Way, Bindon Road Taunton TA2 6BJ
    Contact Info
    t: 0845 643 4621 (9am-5pm, Mon-Fri) e: IandA@ageuksomerset.org.uk

    Suitable for: People aged 60+

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  • Citizens Advice Macmillan

    The Citizens Advice Macmillan benefits team offers a free, confidential welfare benefits advice service to people living with cancer, their carers and relatives. The team provide advice on claiming benefits, some of which are not means-tested and can also help with applications or assist with appeals against a benefit decision. To arrange an appointment, phone 01934 836218 between 09.00 -12.00, Monday - Friday.
    Address
    Badger Centre, 3-6 Wadham Street Weston-super-Mare BS23 1JY
    Contact Info
    t: 01934 836218

    Suitable for: People living with cancer, their carers and relatives

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  • Liberata

    Administers housing benefit and council tax support on behalf of North Somerset Council. Advice sessions held in Clevedon, Nailsea, Pill, Portishead, Weston-super-Mare and Worle. If you have mobility or health problems or have difficulty completing forms, you can request a home visit on  01934 888 099.
    Contact Info
    t: 01934 888 144 e: westoncontactcentre@liberata.com

    Suitable for: Housing benefit and council tax support enquiries

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  • MS Multiple Sclerosis Society

    The North Somerset branch provides specialist benefits advice for people in North Somerset with MS and their carers. Their service provider is WECIL (West of England Centre for Inclusive Living), a user-led charity organisation for disabled people in the West of England. The benefits adviser is Mike Harris who can be seen at the MS Therapy Centre in Bradley Stoke or via home visits as required. You can meet with Mike to see if you are receiving all the help you are entitled to in the form of benefits, allowances and grants. Mike can also offer a welfare benefits advice service including help with disabled people's benefits forms. This is a free and confidential service.
    Address
    West of England MS Therapy Centre, Bradbury House, Wheatfield Drive Bradley Stoke BS32 9DB
    Contact Info
    t: 0117 947 9922 e: mike.harris@wecil.co.uk

    Suitable for: People with MS and their carers

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  • North Somerset Armed Forces Advice and Support Service

    The transition from service to civilian life can be full of questions. This Service offers support, advice and guidance in a number of key areas such as housing, benefits, education, monetary issues, health and training. A drop-in service is being established in Clevedon on Thursday mornings.
    Address
    Badger Centre, 3-6 Wadham Street Weston-super-mare BS23 1JY
    Contact Info
    t: 01275 888 875 e: armedforces@nscab.org.uk

    Suitable for: Anyone who has served in the forces and their immediate family

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  • Weston & North Somerset DIAL

    A voluntary organisation offering free, impartial and confidential information and support. It is disability-led.
    Address
    Room 5, Roselawn 28 Walliscote Grove Road Weston-super-Mare BS23 1UJ
    Contact Info
    t: 01934 419 426 e: mail@westondial.co.uk

    Suitable for: People with disabilities

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Self-help

  • Social Fund

    The Department of Work and Pensions is responsible for other parts of the social fund such as budgeting loans, alignment payments, sure start maternity grants, funeral payments, cold weather payments and winter fuel payments.
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  • Citizens Advice – Benefits

    Self help from Citizens Advice (formerly Adviceguide). Information on benefits and tax credits. Also information about council tax and housing costs, national insurance, payment of benefits and problems with benefits.
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  • Age UK – money matters

    Guides and factsheets aimed at keeping you informed on information surrounding money matters. Guides are short and easy to digest giving a comprehensive overview of a subject. Factsheets are longer, more detailed and aimed at professionals.
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  • Carers UK

    A national organisation that gives advice for carers on general matters around being a carer, and has information on different Welfare Benefits for those that care or the people they care for.  
    Contact Info
    t: 0808 808 7777

    Suitable for: Carers and people being cared for

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  • Entitled to

    Entitled To is a benefits calculator which members of the public can use to check which benefits they might be eligible for and how much. Use the benefits calculator to see what benefits you are entitled to. There are over 300 help pages providing in-depth information on benefit rules.
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  • Gingerbread

    Gingerbread is a national organisation providing support for single parents. The Single Parent Helpline provides support on anything from dealing with a break-up, to going back to work or sorting out maintenance, benefit or tax credit issues. The helpline will talk through your options and will send you useful information. There are also factsheets on money and benefits, work and family issues.
    Contact Info
    t: 0808 802 0925

    Suitable for: Single parent families

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  • Independent Age

    A national charity which provides a national advice service for older people their families and carers focusing on:
    • social care - getting help at home, moving into a care home, home adaptations, telecare, getting a care assessment, aids to independent living
    • welfare benefits - Attendance Allowance, Pension Credit etc
    • befriending services and other social support.
    Arrange an appointment to speak to an adviser by calling their advice line.
    Address
    18 Avonmore Road London W14 8RR
    Contact Info
    t: 0800 319 6789 e: advice@independentage.org

    Suitable for: older people, their families and carers

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  • Maternity Action

    Maternity Action, offers information to parents about their rights at work and information about benefits; they can also advise employers about managing pregnant women and new parents. The website has a range of factsheets and some are availing in the following languages: Spanish, Polish and Portuguese.
    Contact Info
    t: 0845 600 8533

    Suitable for: Parents and parents-to-be

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  • North Somerset Welfare Provision Scheme

    This scheme replace crisis loans and community care grants from April 2013. It is designed for vulnerable people to provide financial help in a crisis. The scheme has been recently revised.
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  • Pensions Advisory Service

    The Pensions Advisory Service (TPAS) works to make pensions accessible and understandable for everyone. They provide independent and impartial information and guidance about pensions, free of charge, to members of the public via their telephone helpline and on their website. They can help with all pension matters covering workplace, personal and stakeholder schemes and also the State Pension. They answer general questions, help with specific queries and offer guidance for people with complaints about their private pension scheme.
    Contact Info
    t: 0300 123 1047

    Suitable for: Everyone

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  • Royal Deaf Tax

    Are you deaf and looking for information or help about Tax or Tax Credits? The Royal Association for Deaf people and HM Revenues & Customs are now working together to make information and advice more accessible for Deaf people in the UK.
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  • Turn2Us

    Helps people in financial need to access welfare benefits, charitable grants and other financial help online. Includes a benefits calculator.
    Contact Info
    t: 0808 802 2000 (9am-8pm, Mon-Fri)

    Suitable for: Everyone

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  • Working Families

    Information for working parents and carers on their employment rights, Tax Credits and in-work benefits, maternity and paternity leave, flexible working options and maternity discrimination. This includes a section especially for parents of disabled children. There is an advice helpline and information resources on the website.
    Contact Info
    t: 0300 012 0312 e: advice@workingfamilies.org.uk

    Suitable for: Working parents and carers

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Support

  • Action for Blind People

    A national charity with local reach. Our Bristol team has deep roots in the local community, which helps us to best meet the needs of our blind and partially sighted service users. Provides a number of services including help with filling forms and employment issues.
    Address
    10 Still House Lane Bedminster Bristol BS3 4EB
    Contact Info
    t: 0117 953 7750 e: bristol@actionforblindpeople.org.uk

    Suitable for: People with visual impairment

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  • Crossroads Care

    Provides specialist information, support, advice, assessment and services to carers across North Somerset. Services include information days, support groups, arts & crafts, day trips, awareness raising, GP drop-ins, counselling, advocacy, day centre activities, specialist packages of care and support for young and young adult carers.
    Address
    The Carers Centre 1 Graham Road Weston-super-Mare BS23 1YA
    Contact Info
    t: 01934 411840 e: enquiries@crossroadscare-ns.org.uk

    Suitable for: Carers

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  • Parkinson’s UK

    Through the local Information and Support Service, offers information on living with Parkinson's, welfare benefits, referrals and a chance to talk about coping with the condition.
    Contact Info
    t: 0808 800 0303 (9am-7pm, Mon-Fri, 10am-2pm Sat) or 0844 225 3761
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  • Rethink Mental Illness

    Provides a housing-related floating support service for individuals with dementia or memory problems.
    Contact Info
    t: 0300 5000 927 (10am-2pm, Mon-Fri)

    Suitable for: People with mental health issues

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  • Stroke Association

    Advice, information and communication support service for people affected by strokes.
    Address
    Postal address: c/o North Somerset PCT, CASTLEWOOD 2nd Floor, Tickenham Road East, Clevedon BS21 6FW
    Contact Info
    t: 0303 3033 100 (9am-5pm, Mon-Fri) e: info@stroke.org.uk

    Suitable for: People affected by strokes

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  • Vision North Somerset

    Support blind and partially sighted people and helping them to remain independent by offering practical and emotional support. Can help with claiming benefits.

    Address
    3 Neva Road Weston-super-Mare BS23 1YD
    Contact Info
    t: 01934 419393

    Suitable for: People with vision or hearing loss

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